Privacy Policy

2. Information We Collect

We may collect the following categories of information in connection with your use of the Site:

Information you provide directly

• Name and contact details (e.g. email address) when you fill out the contact or inquiry form
• Business name and other information you choose to provide in your message
• Plan or service selection (e.g. Starter, Growth, Pro) when you express interest or proceed with a request
• Any other information you voluntarily submit through forms, email, or other means of communication with us

Information collected automatically

• IP address and general geographic location
• Browser type, version, and language
• Device type and operating system
• Pages visited, referring URLs, and date and time of access
• Analytics and usage data that help us understand how the Site is used (e.g. traffic, interactions)

This automatically collected information may be gathered through cookies, log files, and similar technologies as described in the Cookies & Tracking section below.

3. How We Use Information

We use the information we collect for the following purposes:

• To respond to your inquiries — We use your contact details and message content to reply to your questions and provide the information or support you request.
• To process service requests — If you request a Launchpad plan or related services, we use your information to communicate with you, process your request, and deliver the service in accordance with our terms.
• To improve the website — We may use aggregated or anonymized data, as well as usage and analytics information, to improve the content, structure, and performance of the Site.
• To maintain security — We may use information such as IP address and access logs to help protect the Site and our systems from abuse, fraud, or unauthorized access.
• To communicate with you about our services — We may send you service-related messages, updates, or (where permitted by law) marketing communications about Launchpad or atinypixel Labs. You may opt out of marketing communications at any time.

We do not sell your personal information to third parties. We use your information only as described in this policy or as otherwise disclosed at the time of collection or with your consent.

4. Third-Party Services

We may use third-party services to operate the Site and to process or store information. These may include:

• Hosting providers that serve the Site and may store or process limited technical data (e.g. server logs, IP addresses)
• Email or form-processing services that handle contact form submissions and deliver messages to us
• Analytics tools that help us understand how visitors use the Site (e.g. page views, traffic sources)
• Domain registrars and related infrastructure providers

These third parties may receive or process limited data necessary to provide their services. They have their own privacy practices and policies. We are not responsible for the privacy practices of these third parties. We encourage you to review their policies where relevant. We select service providers with care but do not control their handling of data once it is in their systems.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures may include secure hosting, restricted access to personal data, and appropriate use of encryption where applicable.

No method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee the absolute security of data transmitted to or from the Site. You provide information at your own risk, and we encourage you to use caution when sharing sensitive details online.

6. Cookies & Tracking

The Site may use cookies and similar technologies for performance, functionality, and analytics purposes. Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, understand how the Site is used, and improve your experience.

We may use cookies for purposes such as:

• Ensuring the Site functions correctly (e.g. load balancing, session management)
• Analysing traffic and usage patterns to improve the Site
• Remembering settings or choices where technically supported

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of the Site. For more information about managing cookies, please refer to your browser’s help or documentation.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• To provide the services you have requested and to communicate with you in relation to those services
• To respond to ongoing inquiries, support requests, or disputes
• To comply with legal, regulatory, or contractual obligations (e.g. tax, accounting, or enforcement requirements)
• To protect our rights and interests where retention is reasonably necessary (e.g. for legal claims or investigations)

When we no longer need your information for these purposes, we will delete or anonymise it in accordance with our internal retention practices, unless we are required or permitted to retain it for a longer period by law.

8. User Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

• Access — You may request a copy of the personal information we hold about you.
• Correction — You may request that we correct or update inaccurate or incomplete information.
• Deletion — You may request that we delete your personal information, subject to exceptions where we are required or permitted to retain it by law.
• Objection or restriction — In some jurisdictions you may have the right to object to certain processing or to request restriction of processing.
• Data portability — Where applicable, you may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, or if you have questions about how we handle your data, please contact us using the contact details in the Contact Information section below. We will respond to your request in accordance with applicable law. You may also have the right to lodge a complaint with a supervisory authority in your country or region.

Contact email for privacy requests: launchpad@atinypixel.com

9. Children's Privacy

The Site and our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us using the details in the Contact Information section. We will take steps to delete such information from our systems where appropriate.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Site, or applicable law. When we make changes, we will update the "Effective Date" at the top of this page and, where appropriate, we may notify you by email or through a notice on the Site. Your continued use of the Site after the effective date of any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically for the latest information on our privacy practices.

11. Contact Information

If you have questions about this Privacy Policy or our handling of your personal information, please contact us:

• Company name: atinypixel Labs
• Contact email: launchpad@atinypixel.com

We will endeavour to respond to your inquiry within a reasonable time. For requests related to your rights (e.g. access, correction, deletion), please use the contact email provided above or the dedicated privacy contact if one is specified on the Site.